Refund policy

We put a lot of care into every candle we make, and we want you to feel good about the one you’ve chosen. If your order isn’t quite what you expected, we’re here to help.

 

Change of Mind Returns

We have a 7‑day return policy for change‑of‑mind returns, which means you have 7 days after receiving your candle to request a return.

To be eligible, your candle must be in the same condition you received it. Candles must not be lit, melted, or used, and must be returned in their original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@daneli.co.nz. If your return is accepted, return freight will be at your own expense.

Damages & Order Issues 

Please check your order when it arrives. If your candle is damaged, cracked, marked, or not the item you ordered, contact us within 14 days with your order number and a photo. We’ll help you find the best solution, whether that’s a replacement, an exchange, or a refund.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to complete the refund on their end.

If more than 15 business days have passed since your refund was approved, please contact us at info@daneli.co.nz.